Our People
With over 250 years combined insurance experience within our Glasgow office, you can be confident your organisation is in safe hands.
With over 250 years combined insurance experience within our Glasgow office, you can be confident your organisation is in safe hands.
Responsible for the overall operation of CCRS with a focus on ensuring we are delivering Partnership, Understanding, Value and Exceptional Service to all our valued clients and partners.
I also have a keen interest in driving innovation and change into the insurance industry. I am passionate about the need for our business to continue to improve, develop and grow and I believe growth and change are not optional activities at CCRS.
Contact Details:
Email: neil@ccrsbrokers.com
Phone: 0141 212 8822
Scott has over 12 years experience in the insurance industry and joined CCRS in 2011. Scott specialises in the ELV industry and looks after the insurance programmes of 50 of the top vehicle dismantlers in the UK. Scott is client focussed ensuring the best outcome for all his clients by assisting clients to fully understand all aspects of their risk transfer in the clearest possible way.
Contact Details
Email: scott@ccrsbrokers.com
Phone: 0141 212 8823
With over 45 years insurance experience, Eddie’s wealth of expertise is an invaluable asset to CCRS. Eddie takes primary responsibility for insurer relationship management to ensure that insurers deliver exceptional service to our clients in line with our own values. CCRS is committed to the professional development of all our team and Eddie plays a key mentoring role for many of our Account Handlers and Account Directors. In addition, Eddie also focuses on business development and growth to future-proof our business.
Contact Details
Email: eddie@ccrsbrokers.com
Phone: 0141 471 8460
Colin is an Account Director with 12 years of experience in the insurance industry initially starting as an underwriter with Hiscox. Colin prides himself on his attention to detail, customer service skills and delivering results for clients which exceed their expectations.
Contact Details
Email: colin@ccrsbrokers.com
Phone: 0141 212 8834
Graeme is an Account Director with 17 years of experience in the insurance industry initially working in Claims/Risk Management roles before moving into Broking. Graeme works for clients in a variety of sectors and is passionate about understanding different businesses and industries which allows him to best deliver on our client’s insurance and business needs. He is passionate about delivering exceptional service for our clients which can be demonstrated with glowing testimonials from our client base.
Contact Details
Email: graeme@ccrsbrokers.com
Phone: 0141 212 8824
An Account Director with almost 30 years of experience in the Insurance Industry, of which 20 years has been spent with National Brokers, providing a high level of service to clients across the globe.
Involved in the servicing, broking and placement of business for commercial, corporate and multinational clients of all trades including Public Sector and Oil and Gas. Uses her technical ability and applies attention to detail to insure protection for her clients.
Contact Details
Email: maria@ccrsbrokers.com
Phone: 0141 471 8439
Jennifer holds a Certificate from the Chartered Insurance Institute and has over 15 years experience in the insurance industry. Jennifer is an Account Handler in the existing business team and her main role involves marketing risks, negotiating with insurers, producing reports and liaising with clients directly to ensure their needs and requirements are always met.
Contact Details
Email: jennifer@ccrsbrokers.com
Phone: 0141 212 8835
Lorna is an Account Handler in the existing business team and holds a Certificate from the Chartered Insurance Institute. Lorna has carried out various roles within the insurance industry including underwriting, accounts and management. Lorna has experience dealing with a wide range of commercial clients delivering exceptional customer service and professional advice.
Contact Details
Email: lorna@ccrsbrokers.com
Phone: 0141 406 9574
Paul is a Senior Account Handler with 15 years of insurance experience, 9 of those in Broking. He started his career in Personal Lines with Esure in Customer Services before moving into Claims Handling. Paul moved into Commercial Broking in 2012 with an independent broker and has also experience working with national brokers. He is Cert CII qualified and plans to study for his Diploma Insurance. A very technically minded commercial broker, Paul has experience in dealing with the majority of commercial insurance across a number of business sectors. He is always keen to enhance his product and technical knowledge where possible.
Contact Details
Email: paul@ccrsbrokers.com
Phone: 0141 406 9570
Colin has over 12 years’ experience in motor insurance handling referrals and underwriting queries and a further 3 years working as a multinational account handler for Chubb.
He holds a CII certificate. Colin is an account handler who deals with renewals, new and existing business accounts.
Contact Details
Email: colinscott@ccrsbrokers.com
Phone: 0141 212 9565
Lorna is Cert CII qualified with 10 years’ experience in the insurance industry. She started her career at a national broker where she trained in the Real Estate Team before moving to be an Account Handler and then Team Leader in the Commercial team, working in various industries, with mainly Scottish firms. After 6 years there, she moved to work as Risk & Insurance Adviser at a global engineering company where she was one half of the team arranging insurance and managing risk for over 70 entities in over 50 countries.
Contact Details
Email: lornasmart@ccrsbrokers.com
Phone: 0141 212 8830
Hannah joined CCRS in April 2021 and has 5 years of broking experience. Starting out as Commercial Account Handler for a national broker, Hannah moved to Glasgow where she gained further experience with an independent broker. She has a varied broking experience ranging from smaller e-traded policies to insurance portfolios of over £350,000.
Hannah assists Account Directors and works closely with insurers to ensure the best outcome for the clients.
Hannah is Cert II qualified with a Level 3 NVQ in providing financial services.
Contact Details
Email: hannah@ccrsbrokers.com
Phone: 0141 404 5407
Marese is an experienced commercial broker with over 25 years working in an insurance environment. The first half of her career was spent at Zurich Insurance and Zurich Engineering where she carried our various process, technical and underwriting roles. During this period Marese gained widespread knowledge across Fleet, Construction & Engineering Risks as well as taking in part in various internal projects. The remainder of her career has been spent on the broking side, working for both National and Independent Brokers during this time. This has allowed continuous development across all client & industry sectors.
Contact Details
Email: Marese@ccrsbrokers.com
Tel: 0141 212 8827
Nimer is an Account Handler with 5 years of industry experience. He started his career with Chubb European Group as an assistant client executive, before moving to a multinational account handling role in their inwards department. Nimer is Cert CII qualified and working towards a Dip CII qualification.
Contact Details:
Email: nimer@ccrsbrokers.com
Tel: 0141 212 9563
Alan is an Account Handler with 33+ years of industry experience. He started his career with Royal Insurance (now RSA) as a Household Underwriting Assistant and graduated to become an Operational Supervisor for the Household Underwriting Team. He then transitioned to a Commercial Underwriting role, before further broadening his knowledge in Client Relationship Management and Professional and Financial Risks Trader roles. After 21 years with RSA, Alan moved on to a Client Executive role with Chubb European Group, spending 12 years working with global offices servicing multinational commercial clients across most lines of business in the UK and Ireland.
Contact Details:
Email – alan@ccrsbrokers.com
Tel – 0141 406 9579
Matthew joined CCRS in February 2022 and is new to the insurance industry. He holds an LLB (Hons) in Law and is now looking forward to working towards his insurance qualifications and is enjoying his new role at CCRS.
Email: matthewhunter@ccrsbrokers.com
Vivienne is a Senior Account Handler with 26 years insurance experience: she started her career in claims, then became an Underwriter for the Ecclesiastical Insurance Company. After a few years she moved into broking, to become an Account Handler. Following a move to London, she took a Wordings position with an International Broker, which led to a technical training role. Enjoying the technical side, she ultimately managed a team of policy technicians who specialised in insurance contract drafting for the Lloyd’s International Market. She prides herself in her wordings knowledge and is dedicated to providing the best possible service to clients.
Contact Details:
Email: vivienne@ccrsbrokers.com
Tel: 0141 212 8829
Mark is a Senior Account Handler with 34 years insurance experience: he started his career in claims, then became an Account Handler for an International Insurance Broker in London. In 1998 he moved into a broking role within the Lloyds of London Market, where he joined a leading Lloyds broker. He remained there for 17 years, where he was ultimately Senior Broker. His areas of expertise are in Casualty and Construction, but he has also dealt with Property and many other classes. He prides himself in his relationship building skills enabling him to be an effective negotiator in the insurance market.
Contact Details:
Email: marksmead@ccrsbrokers.com
Tel: 0141 648 9292
Graeme is Cert CII Qualified with 13 years’ experience in the insurance industry and joined CCRS in April 2020. Graeme has carried out various roles during his time in the industry including underwriting, business development and broking for both insurers and national brokers. Graeme has experience dealing with a wide range of commercial clients delivering exceptional customer service and professional advice.
Contact Details
Email: graeme@ccrsbrokers.com
Phone: 0141 406 9572
Shelley has over 10 years’ experience and her main areas of focus are innovation, strategic management, client management, marketing and technical. In addition to managing CCRS’ Public Sector clients, Shelley project manages our various innovation and product development projects. Shelley’s current focus is the development of a new web application aimed at streamlining our customer engagement process and improving efficiencies across the business.
Contact Details
Email: shelley@ccrsbrokers.com
Phone: 0141 212 8825
CCRS’ commitment to professional development and delivering value to our clients is absolutely aligned with my own principles. Client relationships are at the core of CCRS and I enjoy being part of a financial organisation with such an open and transparent culture. We are also one of the few commercial brokers in the UK who are actively looking to innovate our industry from within and I feel fortunate to be contributing to that journey.
I’m originally from Elgin so I enjoy heading back up north to spend time with family and friends (mostly my mum’s dogs!). I’m also a massive foodie so if anyone has any restaurant recommendations, get in touch!
Andrew has over 26 years’ experience in the industry and has a strong technical background in insurance advising for clients in a variety of sectors and regulatory matters. His due diligence reviews identify cover gaps in the programmes CCRS reviews and customer contract reviews are conducted to identify their insurance implications.
Contact Details
Email: andrew@ccrsbrokers.com
Phone: 0141 212 8828
Helen is CCRS Branch Manager and oversees the day to day running of the office. Her various duties include line management, training & development, auditing, welfare, health and safety, facilities as well as processes and procedures.
Helen is Cert II qualified and has an HND in Business Administration. She has over 15 years of experience in managing teams. Helen also has over 20 years of experience in the insurance industry having spent 20 years with Kwik-Fit Insurance and 2.5 years at Chubb
Contact
Email: helen@ccrsbrokers.com
Phone: 0141 212 8826
Elizabeth has been working in the insurance industry for 30 years starting as an in-house claims hander for one of the largest UK Local authorities specialising in handling all aspects of liability and property claims. Elizabeth then moved on as Team Leader within a Claims Management Company before becoming an Account Manager, a role she held for 4 years before joining CCRS in 2021.
Elizabeth works closely with our client base to manage all aspects of their claims exposure and proactively engages with insurers and Loss Adjusters in order to achieve high levels of satisfaction for the insured through high quality claims management, resolution and excellent client service.
Elizabeth provides bespoke management information to allow clients to identify risks within their organisation which helps reduce their exposure to loss.
Contact Details
Email: elizabeth@ccrsbrokers.com
Phone: 0141 212 8832
Greg holds a diploma from the Insurance Institute of Ireland.
Greg has been working in the Insurance industry for over 5 years starting as a motor claims handler for one of Ireland’s leading Insurers specialising in commercial fleet and cross-border claims. Greg then moved to an MGA were he dealt with all aspects of motor claims from first notification to litigation.
Greg then joined Zurich UK as a claims handler whilst simultaneously taking on a training role within the company. Greg joined CCRS in 2021 as a claims handler dealing with all the motor claims and working closely with our client base to manage all aspects of their claims.
Contact Details
Email: greg@ccrsbrokers.com
Phone: 0141 212 9564
Shelley has over 10 years’ experience and her main areas of focus are innovation, strategic management, client management, marketing and technical. In addition to managing CCRS’ Public Sector clients, Shelley project manages our various innovation and product development projects. Shelley’s current focus is the development of a new web application aimed at streamlining our customer engagement process and improving efficiencies across the business.
Contact Details
Email: shelley@ccrsbrokers.com
Phone: 0141 212 8825
CCRS’ commitment to professional development and delivering value to our clients is absolutely aligned with my own principles. Client relationships are at the core of CCRS and I enjoy being part of a financial organisation with such an open and transparent culture. We are also one of the few commercial brokers in the UK who are actively looking to innovate our industry from within and I feel fortunate to be contributing to that journey.
I’m originally from Elgin so I enjoy heading back up north to spend time with family and friends (mostly my mum’s dogs!). I’m also a massive foodie so if anyone has any restaurant recommendations, get in touch!
Sumit has a degree in engineering and has over 14 years’ experience in the IT industry. He has led several IT projects and has worked for AON Hewitt and Infosys in the past. Sumit is our Lead Software Developer and provides the invaluable technical expertise our innovation projects need.
Daniel has recently joined CCRS Brokers to work on our Data Extraction project He recently attained his BSc (Hons) in Computer Science at Strathclyde University with plans to do his masters in AI. He is currently working on the application of Machine Learning in the extraction of data which will improve document efficiency and accuracy.
Catriona previously worked in the higher education sector, specialising in quality assurance and management. Although a relative new comer to the insurance industry, Catriona’s experience and skills are well-suited to CCRS and have been easily transferred from her previous role. Catriona has been working as a Credit Controller and HR Manager.
Contact Details
Email: catriona@ccrsbrokers.com
Phone: 0141 212 8821
Grace is a newcomer to the insurance industry. She joined CCRS in June 2019 whilst undertaking her master’s degree in Human Resource Management. She successfully completed her degree then transitioned from HR and took on the Accounts role where her skills and experience were more suited. She is enthusiastic, a fast learner and is enjoying working at CCRS.
Contact Details
Email: grace@ccrsbrokers.com
Tel: 0141 406 9571
Alana is our Marketing Executive and is responsible for all our marketing activities. Alana has over 10 years’ experience in Marketing. She has a BA hons in Marketing and Accounting. She joined CCRS in 2019 and is new to the insurance industry. However she is enjoying the challenge and her role at CCRS.
Contact Details
Email: alana@ccrsbrokers.com
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