Our People
With over 250 years combined insurance experience within our Glasgow office, you can be confident your organisation is in safe hands.
With over 250 years combined insurance experience within our Glasgow office, you can be confident your organisation is in safe hands.
Responsible for the overall operation of CCRS with a focus on ensuring we are delivering Partnership, Understanding, Value and Exceptional Service to all our valued clients and partners.
I also have a keen interest in driving innovation and change into the insurance industry. I am passionate about the need for our business to continue to improve, develop and grow and I believe growth and change are not optional activities at CCRS.
Contact Details:
Email: neil@ccrsbrokers.com
Phone: 0141 212 8822
Annie’s career is unique in that over a 30 year period, it has included a combination of risk management, broking and insurance roles working in industry, broking houses and insurance companies including leading multinational brokers and insurers Scottish operations. Annie lead the Risk Management practice for one of the world’s largest brokers. Through leading successful teams, her priority has always been to focus on identifying the needs of clients and ensure those needs are met with the overriding objective to reduce costs and improve efficiencies.
Contact Details
Email: annie@ccrsbrokers.com
Scott has over 12 years experience in the insurance industry and joined CCRS in 2011. Scott specialises in the ELV industry and looks after the insurance programmes of 50 of the top vehicle dismantlers in the UK. Scott is client focussed ensuring the best outcome for all his clients by assisting clients to fully understand all aspects of their risk transfer in the clearest possible way.
Contact Details
Email: scott@ccrsbrokers.com
Phone: 0141 212 8823
With over 45 years insurance experience, Eddie’s wealth of expertise is an invaluable asset to CCRS. Eddie takes primary responsibility for insurer relationship management to ensure that insurers deliver exceptional service to our clients in line with our own values. CCRS is committed to the professional development of all our team and Eddie plays a key mentoring role for many of our Account Handlers and Account Directors. In addition, Eddie also focuses on business development and growth to future-proof our business.
Contact Details
Email: eddie@ccrsbrokers.com
Phone: 0141 471 8460
In addition to looking after a book of long-standing and valued clients, Shelley project manages our various innovation and product development projects. Shelley’s current focus is the development of a new software application aimed at streamlining our customer engagement process and improving efficiencies for our clients.
Contact Details
Email: shelley@ccrsbrokers.com
Phone: 0141 212 8825.
Email: Nicky@ccrsbrokers.com
Tel: 0141 212 8829
Colin is an Account Director with 12 years of experience in the insurance industry initially starting as an underwriter with Hiscox. Colin prides himself on his attention to detail, customer service skills and delivering results for clients which exceed their expectations.
Contact Details
Email: colin@ccrsbrokers.com
Phone: 0141 212 8834
Graeme is an Account Director with 17 years of experience in the insurance industry initially working in Claims/Risk Management roles before moving into Broking. Graeme works for clients in a variety of sectors and is passionate about understanding different businesses and industries which allows him to best deliver on our client’s insurance and business needs. He is passionate about delivering exceptional service for our clients which can be demonstrated with glowing testimonials from our client base.
Contact Details
Email: graeme@ccrsbrokers.com
Phone: 0141 212 8824
An Account Director with almost 30 years of experience in the Insurance Industry, of which 20 years has been spent with National Brokers, providing a high level of service to clients across the globe.
Involved in the servicing, broking and placement of business for commercial, corporate and multinational clients of all trades including Public Sector and Oil and Gas. Uses her technical ability and applies attention to detail to insure protection for her clients.
Contact Details
Email: maria@ccrsbrokers.com
Phone: 0141 471 8439
Jennifer holds a Certificate from the Chartered Insurance Institute and has over 15 years experience in the insurance industry. Jennifer is an Account Handler in the existing business team and her main role involves marketing risks, negotiating with insurers, producing reports and liaising with clients directly to ensure their needs and requirements are always met.
Contact Details
Email: jennifer@ccrsbrokers.com
Phone: 0141 212 8835
Lorna is an Account Handler in the existing business team and holds a Certificate from the Chartered Insurance Institute. Lorna has carried out various roles within the insurance industry including underwriting, accounts and management. Lorna has experience dealing with a wide range of commercial clients delivering exceptional customer service and professional advice.
Contact Details
Email: lorna@ccrsbrokers.com
Phone: 0141 406 9574
Jamie has been at CCRS for 8 years, started in Accounts as a complete novice but has been transformed into a highly valued member of the team. He has since moved to the broking team as an account handler and has gained his cert CII certificate, he is currently working his way through the DIP qualification.
Contact Details
Email: jamie@ccrsbrokers.com
Phone: 0141 212 8827
Julie is an ACII qualified liability injury specialist with over 20 years claims experience. She started her career at RSA and progressed as a specialist in insurance fraud claims with excellent outcomes which have featured in the BBC ‘Claimed and Shamed’. Julie has dealt with some of the most prestigious clients in the industry, providing detailed claims strategy and risk improvements. Julie’s strong claims background makes her a highly valued Account Handler within CCRS.
Contact Details
Email: julie@ccrsbrokers.com
Phone: 0141 212 9562
Jonathan has a BSc Honours degree in maths from the University of Strathclyde and holds a Certificate from the Chartered Insurance Institute. Jonathan works as an Account Handler focused within the New Business team.
Contact Details
Email: jonathan@ccrsbrokers.com
Phone: 0141 212 9562
Christina has a BA Honours degree in English Literature from the University of Stirling and has recently joined our existing business team as a Graduate Account Handler.
Contact Details
Email: christina@ccrsbrokers.com
Phone: 0141 212 8833
Donna is a Senior Account Handler with 15 years of industry experience. She started her career with NFU Mutual as a sales advisor before moving into underwriting. She has been underwriting since 2011 and has worked for RSA, Covea and most recently, Aspen. Her areas of expertise are Commercial Combined and Combined Liability; however, she has a working knowledge of other classes of business. Donna is Dip CII qualified. Broking is a completely different direction for Donna in her career, but she is enjoying the new challenge! She is also CCRS Broker’s Health & Safety Officer.
Contact Details
Email: donnadale@ccrsbrokers.com
Phone: 0141 212 8831
Graeme joined CCRS in April 2020 as Account Handler. He has worked in the insurance industry for 13 years. He started his career working for insurers with roles in Commercial Business Underwriting and account development before moving into commercial broking 6 years ago. Graeme is currently working towards his Cert CII and is keen to continue learning and develop more skills. He is focused on servicing our existing clients and ensuring their needs and requirements are always met.
Contact Details
Email: gcampbell@ccrsbrokers.com
Phone: 0141 406 9572
Paul is a Senior Account Handler with 15 years of insurance experience, 9 of those in Broking. He started his career in Personal Lines with Esure in Customer Services before moving into Claims Handling. Paul moved into Commercial Broking in 2012 with an independent broker and has also experience working with national brokers. He is Cert CII qualified and plans to study for his Diploma Insurance. A very technically minded commercial broker, Paul has experience in dealing with the majority of commercial insurance across a number of business sectors. He is always keen to enhance his product and technical knowledge where possible.
Contact Details
Email: paul@ccrsbrokers.com
Phone: 0141 406 9570
Colin has over 12 years’ experience in motor insurance handling referrals and underwriting queries and a further 3 years working as a multinational account handler for Chubb.
He holds a CII certificate. Colin is an account handler who deals with renewals, new and existing business accounts.
Contact Details
Email: colinscott@ccrsbrokers.com
Phone: 0141 212 9565
Lorna is Cert CII qualified with 10 years’ experience in the insurance industry. She started her career at a national broker where she trained in the Real Estate Team before moving to be an Account Handler and then Team Leader in the Commercial team, working in various industries, with mainly Scottish firms. After 6 years there, she moved to work as Risk & Insurance Adviser at a global engineering company where she was one half of the team arranging insurance and managing risk for over 70 entities in over 50 countries.
Contact Details
Email: lornasmart@ccrsbrokers.com
Phone: 0141 212 8830
Hannah joined CCRS in April 2021 as New Business Broker. Hannah has 5 years of broking experience. Starting out as Commercial Account Handler for a national broker, Hannah moved to Glasgow where she gained further experience with an independent broker. She has a varied broking experience ranging from smaller e-traded policies to insurance portfolios of over £350,000.
Hannah will be focussing on new business for CCRS, assisting Account Directors with the placement of new business, and working closely with insurers to ensure the best outcome for the clients.
Hannah is Cert II qualified with a Level 3 NVQ in providing financial services. She is currently working towards her Dip CII.
Contact Details
Email: hannah@ccrsbrokers.com
Phone: 0141 404 5407
Andrew has over 26 years’ experience in the industry and has a strong technical background in insurance advising for clients in a variety of sectors and regulatory matters. His due diligence reviews identify cover gaps in the programmes CCRS reviews and customer contract reviews are conducted to identify their insurance implications.
Contact Details
Email: andrew@ccrsbrokers.com
Phone: 0141 212 8828
Helen is CCRS Branch Manager and oversees the day to day running of the office. Her various duties include line management, training & development, auditing, welfare, health and safety, facilities as well as processes and procedures.
Helen is Cert II qualified and has an HND in Business Administration. She has over 15 years of experience in managing teams. Helen also has over 20 years of experience in the insurance industry having spent 20 years with Kwik-Fit Insurance and 2.5 years at Chubb
Contact
Email: helen@ccrsbrokers.com
Phone: 0141 212 8826
Elizabeth has been working in the insurance industry for 30 years starting as an in-house claims hander for one of the largest UK Local authorities specialising in handling all aspects of liability and property claims. Elizabeth then moved on as Team Leader within a Claims Management Company before becoming an Account Manager, a role she held for 4 years before joining CCRS in 2021.
Elizabeth works closely with our client base to manage all aspects of their claims exposure and proactively engages with insurers and Loss Adjusters in order to achieve high levels of satisfaction for the insured through high quality claims management, resolution and excellent client service.
Elizabeth provides bespoke management information to allow clients to identify risks within their organisation which helps reduce their exposure to loss.
Contact Details
Email: elizabeth@ccrsbrokers.com
Phone: 0141 212 8832
Contact Details
Email: lorraine@ccrsbrokers.com
Phone: 0141 212 9564
In addition to looking after a book of long-standing and valued clients, Shelley project manages our various innovation and product development projects. Shelley’s current focus is the development of a new software application aimed at streamlining our customer engagement process and improving efficiencies for our clients.
Contact Details
Email: shelley@ccrsbrokers.com
Phone: 0141 212 8825
CCRS’ commitment to professional development and delivering value to our clients is absolutely aligned with my own principles. Client relationships are at the core of CCRS and I enjoy being part of a financial organisation with such an open and transparent culture. We are also one of the few commercial brokers in the UK who are actively looking to innovate our industry from within and I feel fortunate to be contributing to that journey.
I’m originally from Elgin so I enjoy heading back up north to spend time with family and friends (mostly my mum’s dogs!). I’m also a massive foodie so if anyone has any restaurant recommendations, get in touch!
Sumit has a degree in engineering and has over 14 years’ experience in the IT industry. He has led several IT projects and has worked for AON Hewitt and Infosys in the past. Sumit is our Lead Software Developer and provides the invaluable technical expertise our innovation projects need.
Daniel has recently joined CCRS Brokers to work on our Data Extraction project He recently attained his BSc (Hons) in Computer Science at Strathclyde University with plans to do his masters in AI. He is currently working on the application of Machine Learning in the extraction of data which will improve document efficiency and accuracy.
James originally joined CCRS brokers part-time to work on his dissertation, based on the use of machine learning in data extraction, as part of his MSc in Software Development, then joined on a permanent basis after attaining his MSc. He is currently working on the development and maintenance of various applications as part of the innovation team.
Catriona previously worked in the higher education sector, specialising in quality assurance and management. Although a relative new comer to the insurance industry, Catriona’s experience and skills are well-suited to CCRS and have been easily transferred from her previous role. Catriona has been working as a Credit Controller and HR Manager.
Contact Details
Email: catriona@ccrsbrokers.com
Phone: 0141 212 8821
Grace is an MSc Human Resource Management student at Glasgow Caledonian University. After completing a placement at CCRS she has stayed with the business as HR Advisor. Grace has experience working in HRM roles while living in Kenya. She is new to the insurance industry, however, she is enthusiastic and a fast learner and is enjoying working at CCRS.
Contact Details
Email: grace@ccrsbrokers.com
Alana is our Marketing Executive and is responsible for all our marketing activities. Alana has over 10 years’ experience in Marketing. She has a BA hons in Marketing and Accounting. She joined CCRS in 2019 and is new to the insurance industry. However she is enjoying the challenge and her role at CCRS.
Contact Details
Email: alana@ccrsbrokers.com
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